BTIG has initiated coverage on Freshworks Inc (FRSH) with a Neutral rating, marking the firm's first assessment of the company's investment potential. The decision reflects BTIG's analysis of Freshworks' business model and the broader technology industry dynamics.
Headquartered in San Mateo, California, Freshworks develops software-as-a-service (SaaS) products aimed at enhancing customer and employee experiences. The company's offerings include Customer Experience (CX) solutions such as Freshdesk, Freshchat, Freshsales, and Freshmarketer, alongside Employee Experience (EX) products like Freshservice and Device42. Freshworks also leverages generative artificial intelligence through solutions like Freddy AI Agent and Freddy AI Copilot.
As of December 11, 2025, Freshworks has a market capitalization of $3.8 billion and an earnings per share (EPS) of -0.10. The company's upcoming earnings reports are scheduled for April 27, 2026, with an estimated EPS of $0.14 and revenue of $225.6 million, followed by July 27, 2026, with an estimated EPS of $0.16 and revenue of $236.0 million.
Analyst ratings serve as professional insights based on research, but they should be considered alongside company fundamentals and market conditions. The consensus among analysts as of December 1, 2025, indicates a Buy rating, with 5 Strong Buy, 10 Buy, and 7 Hold ratings.
The move underscores the evolving landscape of analyst opinions, which can shift as new information becomes available. Investors should remain aware of these dynamics when evaluating Freshworks' stock performance.